WARRANTY
Toronto Deck and Rail products are covered under a 15 year warranty for materials, and a 5 year warranty on labour. This covers all of the following items:
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Scratches, scrapes or any defects in the powder coat
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Defective, rusted or broken lag bolts or fasteners
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Weather damage (colour fading)
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Accessory damage (post caps, pickets, brackets, bottom rail supports)
The following items are not covered under warranty:
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Damage to concrete or patio stones as a result of heavy use
Upon request of exercising the warranty, Toronto Deck and Rail customers are responsible for sending a photo of the damage to info@torontodeckandrail.com so that we may assess the damage and determine an appropriate course of action. Upon determining a course of action, an installer will be sent within 2 weeks to perform the repair.
For information regarding the manufacturers warranty, please click here